I had just ordered an Americano at Caffe Nero’s when the elderly lady standing in front of me asked;
“What exactly is an Americano?”
“Well it’s just a coffee really.” (Sharp and incisive!) “Its an espresso with hot water added.” I went on quickly.
She thought for a moment. “And do you have it with milk?” she asked.
“Well I do, but it’s not compulsory.” I smiled at her.
“Hot or cold?”
“Sorry?” I said
“The Milk, hot or cold?”
“Oh I see, well I have it with hot, but you could have it with cold, no problem.”
“Why hot?” she asked. What was this twenty questions?
I said that I just liked it that way, which was half the story. I suppose I am a bit sad really but I always decide what I want before I go into Nero’s. I go in and when asked what I want I say;
“A regular Americano, with hot milk to drink in please!”
It makes life simpler, less complicated.
The alternative is;
Me “I’ll have an Americano please!”
Barista “Regular or Large?”
Me “Regular please”
Barista “With Milk?”
Me “Um yes please”
Barista “Hot or cold?”
Me “Hot please”
Barista “Are you drinking it in or out?”
Me (wishing I had gone else where) “IN PLEASE!”
So I leave nothing to chance and know what I want. Which is why taking the fledglings into Caffe Nero is a very stressful experience. Not only do they not know what they want, but also when they eventually do decide, they will then change their minds at the last minute. I guess its more interesting than money!